CrownJili Privacy Policy – Your Data, Protected
We respect your right to privacy. This page explains exactly what personal information CrownJili collects from Filipino players, how it is used, and the controls you have over your own data. Reading this takes about two minutes.
What We Collect and Why
Details You Provide at Registration
When you create a CrownJili account, we collect the information you submit directly: your full name, date of birth, email address, mobile number, and your chosen username and password. This information is required to verify your identity, ensure you meet the minimum age requirement for online gaming in the Philippines, and keep your account secure. We do not collect more personal information than is necessary to operate your account and comply with applicable laws. Your date of birth is used solely for age verification and is never shared with advertisers or marketing partners outside of CrownJili's licensed operations. If you update your profile details at any time, the revised information replaces the previous data in our system — we do not retain historical versions of your personal profile beyond what is required for legal or fraud-prevention purposes.
How Your Activity on the Platform Is Logged
As you use CrownJili — browsing markets, placing bets, claiming bonuses, or accessing the lottery section — our systems automatically log technical data including your device type, operating system, browser version, IP address, and the pages or features you interact with. This data helps us diagnose technical issues quickly, improve the mobile experience for Filipino players, and detect unusual patterns that may indicate fraudulent activity or unauthorised account access. Usage data is aggregated and anonymised wherever possible for internal analytics purposes. We do not build advertising profiles based on your in-platform behaviour, and this data is never sold to external marketing companies. Logs containing your IP address are retained for a limited period consistent with our security and legal obligations, after which they are purged automatically from our systems.
Transactions, GCash, and Financial Records
When you deposit or withdraw funds using GCash or any other supported payment method, CrownJili records transaction details including the amount, timestamp, payment channel reference number, and the outcome of the transaction. We do not store your full GCash PIN, complete card numbers, or any payment credentials that could allow a third party to initiate a transaction on your behalf. Payment data is retained for the period required by Philippine financial regulations and our licensing obligations, and it is used exclusively for transaction processing, dispute resolution, and regulatory reporting. All payment data in transit between your device and our payment processors is protected using industry-standard encryption protocols. If you believe a transaction has been recorded incorrectly on your account, you may raise a dispute through our support team and we will review the relevant records promptly.
How We Use Cookies to Keep You Logged In
CrownJili uses essential session cookies to maintain your login state and remember your preferences while you browse the platform. These cookies are strictly necessary for the platform to function correctly and cannot be disabled without breaking core features such as account access and bet placement. We do not use third-party advertising cookies or cross-site tracking technologies that follow your activity outside of the CrownJili domain. If you clear your browser's cookies and local storage, you will be logged out of your account and any saved preferences will be reset to defaults. Your browser or mobile device settings allow you to manage cookie behaviour; however, disabling essential cookies will prevent you from accessing authenticated areas of the platform. We review our cookie usage regularly to ensure we are only collecting what is strictly necessary.
How We Use, Share, and Protect Your Data
The Specific Reasons We Process Your Information
CrownJili processes your personal data to operate your account, process deposits and withdrawals, verify your identity and age, deliver customer support, and comply with the legal and regulatory requirements applicable to licensed online gaming platforms in the Philippines. We may also use your contact details to send you important account notifications — such as security alerts, password reset confirmations, or changes to these policies — but we will not send you unsolicited promotional messages unless you have opted in to marketing communications. Internal analytics using aggregated and anonymised data help our team improve platform performance and the overall experience for Filipino players. We do not use automated decision-making processes that produce legal or similarly significant effects on individual players without human oversight. Every processing activity we undertake has a clear lawful basis under applicable Philippine data protection legislation.
Who Else May See Your Information — and Under What Conditions
CrownJili does not sell your personal data to any third party for commercial purposes. We share your information only with trusted service providers who support our platform operations — including payment processors, identity verification services, and cloud infrastructure providers — and only to the extent necessary for them to perform their contracted functions. All third-party providers we work with are bound by contractual data protection obligations consistent with applicable Philippine law. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by a valid legal obligation or official request. In the event that CrownJili undergoes a business transfer or restructuring, your data may be transferred to a successor entity subject to the same privacy commitments contained in this policy. We will notify registered players in advance of any such transfer where it is practicable to do so.
Steps We Take to Keep Your Account and Data Safe
We implement technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include encrypted data transmission using TLS protocols, access controls that limit which staff members can view sensitive account data, and regular security reviews of our platform infrastructure. Your password is stored in hashed form and is never accessible in plain text to any CrownJili employee. We encourage all players to use a strong, unique password for their CrownJili account and to avoid sharing their login credentials with anyone else. If you suspect that your account has been compromised, please contact our support team immediately and change your password without delay. While we take every reasonable precaution, no online platform can guarantee absolute security, and we recommend that players also take steps to secure the devices they use to access the platform.
Access, Correction, and Deletion of Your Personal Data
As a registered player, you have the right to request a copy of the personal data CrownJili holds about you, to request corrections to any inaccurate information, and to request deletion of your data subject to our legal retention obligations. You may also withdraw any consent you have previously given for optional data processing activities, such as marketing communications, at any time without affecting the lawfulness of processing carried out prior to withdrawal. To exercise any of these rights, contact our support team directly and we will respond within the timeframe required by applicable Philippine data protection law. We may need to verify your identity before processing certain requests to protect the security of your account. If you are not satisfied with how we handle a data request, you have the right to raise a concern with the relevant Philippine data protection authority. We are committed to resolving all data-related queries fairly and transparently.
How Long We Keep Your Data and When This Policy Changes
CrownJili retains your personal data for as long as your account remains active and for the period required by our licensing and legal obligations after account closure. Financial transaction records are kept for the minimum retention period mandated by Philippine financial regulations. Data that is no longer required for any lawful purpose is securely deleted or anonymised on a rolling schedule. We review this Privacy Policy periodically and will update it to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will notify registered players via the platform before those changes take effect. Your continued use of CrownJili after a policy update constitutes acceptance of the revised terms. If you have questions about this policy or how your data is handled, visit the FAQ section or contact our support team directly.
Your Privacy Comes First
Have more questions about how we handle your information? Our FAQ covers the most common queries, or you can reach out to our support team directly. Ready to play? Registration is free and takes less than two minutes.